1. Scope.
- These terms govern your use of the Rawnaq Al Tawasol website (rawanqagency.com) and our services: brand identity, marketing and social media management, motion and video, websites and online stores, paid advertising, and SEO and content. By requesting a service or accepting a quote, you agree to these terms.
2. Quotes and scope.
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Each service starts with a written quote stating scope, deliverables, estimated timeline and revision rounds. Anything outside the quote is agreed in writing before work starts. Prices on the Packages page are in Saudi riyals (SAR) and are starting prices; the final price depends on scope.
3. Prices and payment.
3. Prices and payment.
- Prices are in SAR [plus 15% VAT where applicable]. We ask for a [50%] deposit before starting, with the balance due at the staged milestones in the quote. Monthly packages are paid in advance.
4. Ad spend and third-party fees.
- Ad budgets are paid directly by you to the platform from your own ad account and are not part of our fees. Domain, hosting, subscriptions and third party platform fees (such as Salla and Zid) are the client's unless the quote says otherwise.
5. Client responsibilities.
- You provide content, files and access on time, and confirm you have the right to use what you give us (logos, images, video, text). Delays in materials move the schedule.
6. Review and revisions.
- You review and approve each stage. Packages include two revision rounds unless the quote says otherwise. Extra revisions or scope changes are priced and agreed before work begins.
7. No guaranteed results.
- We commit to organised delivery, transparency and honest reporting. We do not guarantee sales, follower counts or search rankings, because results depend on the market, competition, budget and platform decisions.
8. Intellectual property.
- After full payment, ownership of the agreed final deliverables (delivered designs and files) transfers to you. We keep rights in our tools, templates and general know-how; licensed fonts and images remain with their owners. We may show finished work in our portfolio unless you tell us in writing before we start.
9. Confidentiality and delivery partners.
- We keep your business information confidential. We may use specialist delivery partners for part of the work; they are bound by confidentiality and we remain responsible to you for the quality of delivery
10. Third-party platforms.
- Our services rely on platforms such as Google, Meta, Snapchat, TikTok, Salla and Zid. Their policies and decisions (for example rejecting an ad or suspending an account) are outside our control, but we will help you respond. These names are trademarks of their owners; Rawnaq Al Tawasol is not affiliated with or authorised by them unless expressly stated.
11. Limitation of liability.
- Our liability for any claim is limited to the amount you paid us for the service concerned, and we are not liable for indirect loss or lost profit, to the extent the law allows.
12. Termination.
- Either party may terminate in writing, and the Refund and Cancellation Policy applies. We may pause work if payment is late or if we are asked to do something that breaks the law or a platform's policies.
13. Governing law.
- These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent authorities in [Riyadh] have jurisdiction. [lawyer to confirm]