1. Before work starts: if you cancel before we begin, we refund everything you paid within [14] business days of cancellation.
2. After start, before delivery: we calculate the value of work completed to the cancellation date using the quote milestones and refund the rest of what you paid.
3. After delivery and approval: work made to your order (identity, designs, websites, video) is not refundable after delivery. If it has a defect or does not match what we agreed in writing, we fix it free of charge; if it cannot be fixed, we refund the value of that milestone.
4. Monthly packages: you may stop renewal before the next month begins. We do not refund a month that has already started.
5. Not refundable by us: ad budgets paid to platforms (you deal with them directly), and domain, hosting, subscription and third-party platform fees.
6. How: refunds go back to the original payment method where possible. Send cancellation or refund requests to info@rawanqagency.com or WhatsApp +966582802627 and we reply within two business days. This policy does not affect your statutory rights as a consumer.