1. Who we are.
- Rawnaq Al Tawasol ("Rawnaq") is a digital marketing agency in Riyadh, Commercial Registration No. [CR number], address [national address]. We are the controller of the personal data described here. Contact: info@rawanqagency.com or WhatsApp +966582802627.
2. Data we collect.
- (a) What you give us through the contact form, WhatsApp or email: name, mobile number, email, business name, approximate budget and your request.
- (b) Data needed to deliver the service if you become a client: logo, content, images, and access to ad accounts or your store.
- (c) Technical data collected automatically through cookies, as described on the Cookies page.
3. Why we collect it.
- To reply to your request and prepare a quote; to perform the contract, deliver the service and invoice; to improve the site and measure performance (non-essential cookies only with your consent); and to comply with Saudi law. We use your data only for these purposes.
4. Is providing data mandatory?
- Contact form fields are optional, but without a name and a way to reach you we cannot reply. Client data needed for delivery is required to provide the agreed service.
5. Who we share it with.
- We do not sell your data. We share it only when needed with: specialist delivery partners (design, development, advertising) bound by confidentiality; hosting, email and analytics providers; the platforms we must use to deliver your work (such as ad platforms and store platforms); and authorities where the law requires.
6. Transfers outside the Kingdom.
- Some providers may have servers or teams outside Saudi Arabia. We then transfer only the minimum data necessary and follow the transfer rules of the Personal Data Protection Law. [confirm provider list and locations]
7. Retention.
- We keep contact enquiries for [24 months] after the last contact, and client data for the contract term plus any period the law requires (for example invoices and accounting records). Afterwards we delete or anonymise it.
8. Your rights.
- You may ask to be informed about how your data is processed, access it and get a copy, correct it, request its destruction, and withdraw consent at any time. Email info@rawanqagency.com; we reply within 30 days.
9. Security.
- We apply reasonable organisational and technical measures (see the Security page). If a breach affects your data we notify the competent authority and affected people as the law requires.
10. Children.
- Our services are for business owners and we do not knowingly collect data from anyone under 18.
11. Changes and complaints.
- We may update this policy and will change the date above. If you are unhappy with how we handle your data you may complain to the Saudi Data and AI Authority (SDAIA).